Posts Tagged ‘.tel’

Hyvää päivää (hello*) and Hoşgeldiniz (welcome) to Finnish and Turkish .tel pages

Wednesday, January 11th, 2012

In line with recent partnerships and developments, we’re pleased to say that we updated the .tel service today so that Finnish and Turkish are now both supported on the proxy page.  This brings the number of languages that will automatically translate key information such as headers and actions (i.e. all information that is systematically chosen rather than free text or user-defined content) to 15.

With customers in 181 countries, from Aruba to Yemen, .tel is a truly international service, and we’ll continue to add further language support as usage increases around the world.  However, with all of the top 10 most-used languages covered off, accounting for over 1.6 billion internet users, there shouldn’t be a problem of information getting lost in translation when visiting a .tel today.

*Andrew Kolchoogin informs us that Hyvää päivää is actually closer to ‘good afternoon’ than ‘hello’ – thanks for the information, I guess someone needs to update Wikipedia

Search and Social Sharing comes to .tel Superbook for iPhone

Friday, September 16th, 2011
We’re pleased to announce the latest version of .tel Superbook for iPhone, which can now be downloaded from the App Store. As well as a complete overhaul in terms of look and feel, some key elements have been added to make this app even more user friendly:

  • Telpages search: Now, you can search for .tel information from within the app, rather than having to type in a known .tel name. As well as delivering back search results, a confidence bar is provided highlighting the results that Telpages thinks are the best fit for your search
  • Recently Visited .tel Names: In order to save time, and in case you forgot to save previous searches, a cached version of recently visited .tel names is provided in a list.
  • Pull down to quick refresh: Whether recently visited or saved contacts, up-to-date information can quickly be accessed by a simple swipe down and re-saved with one click to your contacts
  • Share: As well as saving to your address book, you can also quickly share a discovered .tel name, a business recommendation or a new contact by email, twitter, facebook and other services (if you’re following @rikkles or @justinhayward on Twitter you may have seen us testing this). This is yet another great way of easily sharing .tel information with anyone you want
We hope you enjoy the new features on the .tel Superbook and please do leave a review on the App Store if you do use it. You can find it here or visit http://superbook.tel.

Mobile in Local Search: YP app v Mobile Web, Google Mobilize, and where .tel fits in.

Thursday, June 30th, 2011

Yesterday, a senior exec. at my previous client when I was consulting, a major Yellow Pages (YP) publisher, called me for my thoughts on YP app v mobile web, what I thought of Google’s new SMB landing page, Google Mobilise, and where did .tel fit in.

They have a neat app, great, but mobile web is increasingly where the action is – users can be lazy – when they have an urgent need for local, they grab their smartphones and tap in what and where into their browser – who leaves their web browser to open up the YP app to find a taxi? Downloads are one thing, continuous front of mind usage frequency is quite another. Both bases need to be covered. The Google mobilize product, a basic landing page is free and is based on a sub domain:  https://sites.google.com/site/[your business name]. This is one approach for YP companies, either re-purposing their customer sites for mobile web, or even partnering with Google.

An interesting and simpler alternative would be to offer their customers YP branded .tels: yourbusiness.tel. These are very smart mobile landing pages based on award winning technology that utilizes the internet DNS in a clever way to store customer contact data and business profile information. The key benefits are cost and speed to market. With .tel there is no product development required and no operational costs e.g. design and hosting. This means that even if publishers include .tel packaged in their offering for free, they retain ownership of the customer and his unique top level domain with the YP companies look and feel and brand logo. This means users and advertisers recognise it as their value proposition, and at typically 1% ARPA, it’s an extremely low cost solution.

The battle for the mobile internet is really shaping up – it’s not about the app, it’s about being in lots of places at once, especially mobile web. Wherever users search for local information, publishers need their brands to be uppermost in their minds.  

At the end of the call she said to me “Thanks for confirming my thinking, what would it take to get all my print customers up live with a .tel so I can announce that we’ve led the entire customer base deeper into new media?” I replied, we as the global .tel registry are ready and willing  to support any partner wishing to move fast in that direction.  Our joint kick off operational planning meeting starts Monday and we expect to be registering names within a few weeks.

Ian Bowen-Morris, CMO, Telnic, the .tel registry.

Current .tel smartpage for a UK florist

Google Mobilize landing page

Example .tel branded for a Yellow Pages publisher

Local Search and .tel

Thursday, October 21st, 2010

With Local Search being a hot topic in 2010, how can a .tel help you promote your skills or your business online?  Well, .tel is the first domain with local at its heart.

Why?

LOC(K) in the location

Firstly, one of the key things that all .tel domains have the ability to provide a location record quickly and simply.  Many small businesses struggle with this when building their own websites.  .tel makes this an extremely simple task.  It then becomes ingrained in the essential information stored in a .tel; the contact information and descriptive content is contextualized also by a location record.  This makes it especially juicy for search engines when looking at relevant content to serve up.

Micro-formatted information

Secondly, as the .tel automatically publishes micro-formats such as hCard which help software to identify labeled content and handle it better, Google can take this location information and the contact and context information and understand its relevance in its entirety.  If a keyword is Silicon Valley and the location record matches, this is relevant and useful information for a local search.

Relevant content for all devices

Thirdly, as a .tel domain is automatically formatted in the right way for every device, it becomes a customer-friendly single point of contact that customers can use to then decide how they interact with the company; it instantly provides customers with a choice of ways of interacting.  This is crucial when exploring new ways of interacting with customers who might want to check in on Foursquare, interact on Twitter or write a review on Qype.  With so many interaction points, a company can remind a customer of all of the places they might be able to interact on a .tel, thus making much better use of those touchpoints from an ROI perspective.

Local in the real world

Finally, a .tel can be used in local outdoor or interactive advertising to bring customers to relevant information, interaction points or offers.  As the .tel can be populated ‘on the fly’ from mobile devices, information can be changed very quickly. Thus, a local offer that is running for one hour only for local shoppers can be switched on and off without any hassle.

One enhancement you might consider if you’re a local business is using TelAds to provide offers and vouchers for your customers.  There’s been an incredible growth in the past couple of years in terms of customers wanting to use coupons to gain great deals.  Many of the services out there today however have too many hidden terms and conditions and leave very little profit left.  Using free third party services to populate your TelAds with time-limited vouchers or offers for first-time customers, will provide you with the ability to drive further revenue.  In 2011, we’ll be making this even easier by providing a special voucher record which you’ll be able to populate from within the control panel.

With the price of a .tel averaging at $15 per year, and the power of instant information at people’s fingertips, customer service and coupon offers, search engine optimization, mobile access from any device and location at the heart of the domain, .tel is a perfect solution for Local Search.

The proof is in the pudding

When we write that .tel is juicy for search engines, it isn’t just wishful thinking, or some kind of sales pitch. Many initiatives at Telnic and independently in the .tel community have repeatedly shown by the numbers that .tel domains are some of the most powerful (and certainly cheapest!) search engine optimization (SEO) you can achieve.

Telnic is currently undergoing a study with a large yellow page provider in the US to look at the value of providing .tel domains to their customers.  Whilst Google has only indexed the .tel domains in the past three weeks, the results have been dramatic.  Both Google and Bing, at the time of writing, are presenting over 50% of the domains indexed in the top 15 results for named search, with 39% of .tel domains being ranked in the first 10 results in Google and 44% of .tel domains being ranked in the first 10 results in Bing.

The speed of indexing and the authority given to such a young extension shows the power of .tel, even without significant SEO attributes such as cross-linking being performed during these tests.  We hope to share more from this and other trials in the coming months.  Do let us know if you’re getting good results as well.

Innovation and .tel in China

Friday, September 17th, 2010

It’s been a little quiet on this blog over the past few months as we work on a number of initiatives, but the fruits of that labour are now starting to come to fruition and, as promised, we’re now in a position to start talking about some of that work. 

Here at Telnic over the past few months we’ve been working hard helping our newest partner Tong Ji Ming Lian (Beijing) Technology Ltd (TJML) get ready to launch their .tel services in China.  China is a quietly innovative country, building on centuries of ground-breaking invention. Culturally, China is on a fast-track to being the largest economy in the world, and naturally, international organizations are becoming increasingly focused on working to develop in this market. 

It is often the case that localization, which is difficult for large or global companies coming in to China to achieve without the benefit of significant local understanding, is the main cause of a quick or inevitable exit.  This results in a vacuum in which local companies can take the learnings from the solution, learn from its success in other countries, and deliver something that gains popularity within China through use of micro-innovation.

 This is exactly what .tel-only partner TJML is doing with the .tel platform in China.  TJML have taken the platform and are offering .tel services and registrations in Chinese, including enabling verification of ownership services and adding additional elements that will enable them to promote .tel widely.  They’ve already forged partnerships with media and telecommunications companies which, as far as we understand, will enable people to utilize their .tel domains as OpenID’s and log in to some of the more popular online services.

The team behind TJML are experts in the local market and we’re delighted that they’ve spent time really understanding the benefits of .tel and what’s required to make it a success in their local territory, from personalization aspects through to marketing and promotional activity and, importantly, those partnerships. 

The launch, in conjunction with TJML and the China TMT Business Association, is being held in Beijing on Monday 20th September will be attended by our CEO, Khashayar Mahdavi, who will provide a short speech of thanks to all involved as well as provide Telnic’s view of what benefits .tel can bring to China, its residents and its climate of micro-innovation.  We’re delighted to be bringing .tel to China and providing the platform for its curious and talented developers to create new value around for the benefit of the Chinese people.

Developments in OAuth and OpenID

Friday, June 4th, 2010

Two of the things we’re working on at present to enhance .tel services are integrating OAuth (Open Authentication) and OpenID into .tel.  I’m personally excited about this as I think that this will bring huge benefits to many people and realize a vision for .tel that encourages people to see it, not as a traditional domain name, but as more of a communications solution.

Moving from a web-view to a multi-modal view

The majority of the work done to date is with the traditional web and mobile web in mind.  To an extent, this has been driven by a requirement that .tel is still being perceived, purchased and utilized as a traditional domain.  This may be due to its relative ease of set-up and its pure functionality – that of providing information online in a basic format for easy discovery and access.  It can be set up in minutes, is accessible from mobile devices ‘out of the box’ and now, with the support of AdSense and TelAds, can provide a revenue stream in addition to the contact information displayed that many find easy and simple to action.

But this is not the ultimate vision of .tel.  The above functionality will be enhanced, tweaked and supported as we move forward of course.  However, the use of DNS for storing of that information is the power behind the vision for .tel.  As it’s stored as data, it can be accessed, manipulated and utilized by many means.  As can be seen from the applications we’ve developed for the iPhone and Android, .tel is the first domain that can be managed completely from mobile devices.  With the BlackBerry, Windows Mobile and Outlook applications, one can lookup contact information from the DNS without leaving your address book, and import it there and then also.  And through third party soft phone applications, the same can be done, enabling the global directory to serve really fast contact information that is updated in real time.

Moving from online to offline access

All of this is done with an internet connection.  We must remember however that there are instances where we may be without internet connectivity (my iPhone service drops out even at major London train stations) and many in other countries with either no or low access to the internet, either through coverage, government regulation or poverty.

This is where it becomes interesting.  With OAuth support, services can be linked together without having to share usernames and passwords, creating a strong bond which will then allow .tel and other services to interact.  This we know will help those in the community who are developing management solutions for .tel to provide a trusted online service and we hope deliver them much success.  But at the same time, it will enable ‘offline’ services to interact with .tel.

What do I mean by this?  There is a proof of concept running on Twitter (see http://twitter.com/2tel) at present which shows Henri Asseily and my .tel names being managed by Twitter, and the both of us looking up information from other .tel names.  OK, fine, Twitter is an online service.  But what we’re actually doing is managing our .tel names and looking up .tel information via the Twitter SMS gateway.  We’re simply using the Twitter service as a bridge at present to enable us to utilize their SMS gateway to do this.  It could quite easily be a stand-alone SMS gateway.  OAuth will therefore enable .tel owners who don’t have continuous access to the internet to manage their names, and enable those with no internet access at all to access real-time updates from .tel names via SMS.  The first top level domain you can access and update without an internet connection.

This is what excites me.  I have to admit, I’m excited because I came up with the idea.  But if I can come up with that idea (and I’m not a real technologist, I just like and talk about technology) then what can the real technologists come up with?  The future of OAuth and binding .tel names to SMS I think provides a significant opportunity to telecommunications companies to begin to offer these to their customers, and a compelling business model for them to embed these into their offerings.  There is a huge market out there of people who wish to be found online but don’t have access to the internet all the time; India is just one of those markets and virtually all communication is done by SMS or mobile.

Moving towards a single uniform identity that you can own

At the same time, OpenID will also provide a compelling case for .tel to start to become used as an identifier for people online.  Many people don’t have the skills or desire to build a website of their own.  They use free services – Blogger, Flickr, Twitter, Facebook – to communicate with people when they want to (as well as still SMS, which remains the biggest surprise to mobile companies who never expected it to be successful as a communications tool).  But at the same time, we increasingly see that individuals need a place they can ‘own’ online – the ‘go to’ resource so that, if they leave one or more social networks, they won’t lose their ‘social graph’ (or, in non-jargon, the friends they really want to keep in touch with whom they re-discovered through the social network).  Additionally, the pervasiveness of these services and networks is leading to complexities in remembering usernames and passwords for all of these services (especially if security is front of mind).  OpenID makes a .tel domain the username that people can utilize to sign in to other services.  It then provides one place to bind all services together, and also an increase in the ability for people to utilize their .tel names more than just as a web address to give to people.  Sure, you can get a free OpenID from third-party service providers, but you’re back to the same problem; how long can they continue to provide this as a free service, or as a service at all, without a revenue stream?  With .tel becoming an OpenID provider, you own your domain – it’s not yourname.openidprovider.com, it’s simply yourname.tel.

So I believe the next six months will open up the ability for existing owners to re-engage and potential owners to re-evaluate .tel as more than just a web-based service, and I’m looking forward to seeing the developments that existing members of the community and new participants will develop.

What’s your online reputation like?

Thursday, April 8th, 2010

Currently, a number of eminent thinkers are releasing thoughts on reputation and engagement online. In past few weeks and months, books and businesses which have obviously taken time to gestate in the minds of people coming from several different directions have been announced.  What is interesting is that they seem to be converging on a central thesis, explicit or otherwise, that, like Vernor Vinge’s Rainbows End, search is becoming, if not has become, the central player in understanding and defining what is true. That truth, whether it be about the collective listing of information about who a person is, or the collective sentiment about what people feel about a particular business or product, is being defined by trust developed on the basis of search rankings, the popularity of the sources and the ability to interpret individual pieces of information within the context of the sum of search.  This means that, whether consuming or promoting, everyone is in the search business, either pulling or pushing, these days.

The most recent piece to emerge is from ex-Financial Times journalist Tom Foremski, who postulates that ‘Every Company is a Media Company’ (EC=MC) in his new thesis which he writes about here.  His position is clear; regardless of the business you are in, you’re also in the business of media publishing.  Content, communications through social media, advertising in the non-traditional sense, open customer services models letting the world see you deal with your customers in a transparent way, reacting and acting online to maintain positive feeling with your existing customers and utilizing fan pages to grow your potential customer base.  All of these are employed with increasing energy as businesses transform into what they need to in order to survive in the competitive marketplace that has become global and virtual.  And if you’re not publishing, and controlling, what you want people to see, or engaging in the conversation, you’re not long for this world in business terms.

From a completely different angle, taking the individual and non-technical perspective, Antony Mayfield, an ex-PR man and now VP of i-Crossing here in the UK, has come up with a constructive discussion of the importance of managing one’s own ‘web shadow’ – the sum of the parts of the internet that you once played with and forgot, blended with the sum of the parts of the internet that other people played with tagging you in a photo of a drunken party, with a dash of some of the professional stuff you might have done or still do, all served up without empathy on Google’s front page.  Luckily for most, Antony also outlines what you can do about it even if you’re not technical, in his excellent and thoughtful book Me and My Web Shadow.

Stuck in between the large organizations and the individuals, are 90% (if not more) of the rest of the business world.  Small and medium-sized businesses at a loss to understand how to deal with all of this reputation and search stuff, knowing the importance of being found online but struggling with the time-poor aspects of developing and growing business from a day-to-day perspective.  Luckily again, another book This is Social Media, written by business journalist Guy Clapperton, outlines in a very simple way, what can and can’t be achieved with various social networks and technologies.

What it comes down to is this.  No longer can you take the chance to ignore search results.  There’s little or no time to be able to retrospectively fix negative customer sentiment already on the web, but it’s not too late to begin to engage.  Skins need to be thickened.  Sleeves need to be rolled up.  Taking control is not out of the reach of the individual job-seekers concerned about employers finding negative impressions of them on social networks, nor is making sure that you can be found as high up the search results in order to be the authoritative source of information about you.  Businesses can take control of all of the ways in which they can interact with different constituents and be more open on the internet whilst maximizing their investments in their social media channels.

The time is definitely right to look at a .tel name as a way to help with all of these issues, especially, but not exclusively, if you’re not technically inclined.  Online reputation matters – it’s time to do something about it.

Saving customers time

Tuesday, March 23rd, 2010

There have been a couple of developments both internally within Telnic and externally over the past few of days regarding viewing and using .tel information easily.

The first are two tools from developer Arthur Guy – thanks Arthur.  Arthur has basically created a simple way for people who are browsing websites to quickly pull .tel contact information from .tel names linked to the site.  The first is for Google Chrome and the second is for FireFox.  Both plug-ins are easy and quick to install (with Firefox requiring a re-start).  Both have an icon that shows that .tel name information is available (Google’s indicator is in the browser bar, whereas FireFox’s is down in the bottom right-hand side of the browser window) and both list all of the .tel names available having automagically verified that they are indeed real by doing a DNS lookup.  Both of these plug-ins make it really easy for people to find and utilize contact information from .tel if website owners have linked their websites to this contact information, providing a really easy display of a live ‘contact us’ page integrated with a website but without the user having to navigate to another page to find the information.  We’re really pleased that developers are starting to take an interest in .tel and really getting the idea of simple-to-pull contact information being useful to end users.

The Chrome extension can be found here:  http://bit.ly/91DZ7k

Chrome extension showing .tel name lookup

The Firefox extension can be found here: http://bit.ly/cRR2FL

Firefox extension showing .tel lookup and button in browser bar

The second development is one that we’ve developed and which we are testing on our site.  We’ve developed some code that will enable anyone trying to contact us to auto-populate a contact us form if they input their .tel name in the correct field.  Of course, this is best demonstrated when there are more fields to fill in, so the sign up form for new resellers is a good one to play with (although please don’t submit the form unless you are interested as you will get an email back!  There is a requirement to ‘confirm email’ so as long as you don’t fill this in and do accidentally press submit you should be safe).

Here’s a link to our partners sign-up page: http://telnic.org/partners-signup.html

The ability to sign up to further information simply by putting your .tel name into a form and it auto-populating would save a significant amount of time and hassle when filling out forms, dramatically increasing your chances of getting new customers.  It could also be extremely useful for public sector services, charitable bodies and other service providers to help them keep up-to-date with current contact information by collecting their .tel names.

Technical bit:  I’m told that the service is written in PHP and Javascript, and is available on request. The lookup is embeddable into existing web pages with only a few lines of javascript and HTML. Externally to the Telnic website, the service uses the Yahoo! YUI Connection Manager to allow data transfer between the service and your web page over Flash. Hosted on your own servers means you can use AJAX, making it work in devices like the iPhone and Android. The PHP requirements are Apache with mod_php (PHP 5), and Net/DNS.

If you’re interested in developing more tools for .tel, check out our developer resources at http://dev.telnic.org.  Of course, it’s not just limited to the web – there are opportunities for mobile devices, voip and DECT phones also.

voipGATE show off new .tel-powered apps at UCExpo

Thursday, March 11th, 2010

Yesterday I managed to pop into the Unified Communications Expo to see one of our technology partners, voipGATE, who were exhibiting their soft and hard VoIP services.  I caught up with Jorge Marques, Chief Operations Officer, who showed me the latest versions (beta) of their softphone for Windows and now Mac, which integrate .tel into the core very nicely.  You can lookup, dial and manage .tel domains through these applications if you’ve bought them via voipGATE or EuroDNS (I’m sure they’ll be able to enable other customers using voipGATE to manage their own .tel domains through their integrated management console soon).

Additionally, they’ve got a great mobile app built at http://voipgate.mobi for smartphones and iPhones which provide low- and no-cost call back if you’ve got an account, again providing direct integration of .tel into the apps.

There’s more exciting work going on behind the scenes which I’m sure we’ll be blogging about in the near future.  Great work voipGATE!  The software can be downloaded here: http://voipgate.com/site/en/softphone/view-category.html

AdSense and TelAds

Thursday, March 11th, 2010

The integration of Google AdSense into .tel names is in final testing and will be released later this month.  Here’s an image of how AdSense and TelAds fit together.  We’re also increasing the size of the TelAds text to be in line with the size of the text for contact information stored in the main page.

Google AdSense, TelAds and Related Content Links