Posts Tagged ‘Telnic’

Saving customers time

Tuesday, March 23rd, 2010

There have been a couple of developments both internally within Telnic and externally over the past few of days regarding viewing and using .tel information easily.

The first are two tools from developer Arthur Guy – thanks Arthur.  Arthur has basically created a simple way for people who are browsing websites to quickly pull .tel contact information from .tel names linked to the site.  The first is for Google Chrome and the second is for FireFox.  Both plug-ins are easy and quick to install (with Firefox requiring a re-start).  Both have an icon that shows that .tel name information is available (Google’s indicator is in the browser bar, whereas FireFox’s is down in the bottom right-hand side of the browser window) and both list all of the .tel names available having automagically verified that they are indeed real by doing a DNS lookup.  Both of these plug-ins make it really easy for people to find and utilize contact information from .tel if website owners have linked their websites to this contact information, providing a really easy display of a live ‘contact us’ page integrated with a website but without the user having to navigate to another page to find the information.  We’re really pleased that developers are starting to take an interest in .tel and really getting the idea of simple-to-pull contact information being useful to end users.

The Chrome extension can be found here:  http://bit.ly/91DZ7k

Chrome extension showing .tel name lookup

The Firefox extension can be found here: http://bit.ly/cRR2FL

Firefox extension showing .tel lookup and button in browser bar

The second development is one that we’ve developed and which we are testing on our site.  We’ve developed some code that will enable anyone trying to contact us to auto-populate a contact us form if they input their .tel name in the correct field.  Of course, this is best demonstrated when there are more fields to fill in, so the sign up form for new resellers is a good one to play with (although please don’t submit the form unless you are interested as you will get an email back!  There is a requirement to ‘confirm email’ so as long as you don’t fill this in and do accidentally press submit you should be safe).

Here’s a link to our partners sign-up page: http://telnic.org/partners-signup.html

The ability to sign up to further information simply by putting your .tel name into a form and it auto-populating would save a significant amount of time and hassle when filling out forms, dramatically increasing your chances of getting new customers.  It could also be extremely useful for public sector services, charitable bodies and other service providers to help them keep up-to-date with current contact information by collecting their .tel names.

Technical bit:  I’m told that the service is written in PHP and Javascript, and is available on request. The lookup is embeddable into existing web pages with only a few lines of javascript and HTML. Externally to the Telnic website, the service uses the Yahoo! YUI Connection Manager to allow data transfer between the service and your web page over Flash. Hosted on your own servers means you can use AJAX, making it work in devices like the iPhone and Android. The PHP requirements are Apache with mod_php (PHP 5), and Net/DNS.

If you’re interested in developing more tools for .tel, check out our developer resources at http://dev.telnic.org.  Of course, it’s not just limited to the web – there are opportunities for mobile devices, voip and DECT phones also.

More Awards for Telnic

Thursday, March 11th, 2010

We were delighted to pick up yet another award this time at CeBIT in Hannover from the European Multimedia Forum (EMF).  The European Seal of e-Excellence Award has been given out since 2003 and awarded to companies that have been pioneering and marketing innovative products and services.  Fiona McKeown, our Chief Financial Officer, was present to receive the award.

More information can be found in our press release here.

Update from MacWorld 2010

Tuesday, February 23rd, 2010

Henri and I travelled to MacWorld to launch the new My.tel 2.0 app for the iPhone in February.  Whilst Apple as an entity wasn’t at the show, there were plenty of representatives walking around and seeing what was on offer.  We were in the Mobile Applications Showcase that was, for most of the show, buzzing with a good flow of people and we were joined at some points by representatives from Name.com as well as Hank Grebe from One San Francisco (who posted here), a new community for the region intending to replicate the success that One Vancouver has shown in Canada.  We wish Hank well and if you’re in the area, please do contact him at http://hankgrebe.tel to find out more.

The show itself was pretty busy and we met with a vast range of people, from journalists right through to school kids.  Interestingly, within the Mobile Applications Forum, there were very few companies showing tools and technologies for productivity, but those that were – including us – were given strong attention.  The iPhone is increasingly being considered a tool for work and My.tel 2.0 as well as Superbook was well received.

There’s still a barrier we’ve recognized when talking to many people regarding their expectations and hang ups of what a domain name is and what it does, but we’re starting to see people actually focusing on what .tel does differently.  Even technology media are starting to listen and take notice of the phrase ‘but it doesn’t host websites’!  It’s this crucial bit that journalists have been missing in their continued high-pressure environment.  Indeed, Jake Widman from ComputerWorld wrote a great piece after our meeting and we had a great discussion with him regarding how innovative yet ‘utility-like’ technologies are being missed in the echo-chamber of technology columns that seem to be filled with Google, Facebook and Twitter and the challenges and announcements they make on a daily basis.  At the same time, we’ve been working hard to make the look and feel and experience of .tel useful to the end user who is not technical, hiding the complexity through applications like My.tel, enabling them to get the power of having a domain name with all of the discoverability that this entails, but also minimizing the effort it takes to get something up and running quickly that can be easily managed in a way they feel comfortable with.

Where I could, I asked people to comment on video about their thoughts about .tel – and yes, there were people there including Will Snow who already use .tel (Will is at http://willsnow.tel), and it’s always great to catch up with members of our community who are getting real benefit from it.  Additionally, talking to people in their various careers – from architects through to those working for higher education institutions – and really seeing their eyes light up at the ease of use and functionality within a very low price is a great experience.  What struck both Henri and myself was that many people are now increasingly looking at their personal brands online, whether they’re in a job or seeking new opportunities.  People were walking away and coming back 30 minutes later with their .tel names purchased, set up and resolving with a real sense of excitement.  Take a look at the video below for some of the comments we managed to capture.


YouTube link to MacWorld 2010 Visitors Comments about .tel